Shipping policy

Last Updated: June 2026

1. Introduction

This Shipping and Delivery Policy explains how Jamil Optics LLC ("Jamil Optics," "we," "our," or "us") processes and delivers orders placed through www.jamiloptics.ae.

By placing an order through our website, you agree to this Shipping and Delivery Policy. This Policy should be read together with our Refund, Return, Exchange and Cancellation Policy, Privacy Policy and Website Terms and Conditions. Nothing in this Policy limits any mandatory rights available to customers under applicable laws of the United Arab Emirates.

2. Delivery Locations

Jamil Optics delivers to eligible addresses within the United Arab Emirates. Delivery availability may vary depending on the customer's location, courier-service coverage, product availability, product type, prescription or customization requirements and any applicable legal or regulatory restrictions.

Customers will be informed during checkout or after placing an order if delivery is unavailable to their selected location. International delivery will be available only where it is expressly offered during checkout or confirmed in writing by Jamil Optics.

3. Order Processing

Orders are processed after payment has been successfully authorized, the order details have been verified and the products have been confirmed as available. Where applicable, processing will also require receipt and verification of the customer's prescription, measurements or other information required to prepare the product.

Orders placed on weekends or UAE public holidays may be processed on the next business day. Receiving an order confirmation does not mean that the order has been dispatched. Customers may receive a separate notification when their order has been prepared and handed to the delivery partner.

4. Standard Delivery Time Within the UAE

Standard delivery for eligible in-stock products within the United Arab Emirates is normally completed within one to three business days from the date of dispatch.

The standard delivery period does not include order-processing time, payment verification, prescription-lens production, lens cutting, fitting, coating, tinting, customization, weekends or UAE public holidays.

The delivery period is an estimate and not a guaranteed delivery commitment unless Jamil Optics expressly confirms a specific delivery date in writing.

5. Prescription and Customized Products

Prescription eyeglasses, prescription sunglasses, customized lenses and other made-to-order products may require additional preparation and production time.

Production may involve prescription verification, lens ordering, manufacturing, coating, tinting, cutting, fitting, frame adjustment and quality inspection. The required time will depend on the prescription, lens type, coating, brand, supplier availability and level of customization.

The estimated preparation and delivery period for a prescription or customized product will be stated on the product page, displayed during checkout or communicated to the customer after the order has been reviewed.

The delivery period begins only after the customized product has been completed, inspected and approved for dispatch. Any production or delivery period provided for a prescription product is an estimate unless Jamil Optics expressly guarantees it in writing.

6. Shipping Charges

Applicable shipping or delivery charges will be displayed during checkout before the customer completes payment.

Shipping charges may vary depending on the delivery location, order value, delivery method, product size, product weight and any special-handling requirements.

Free-delivery promotions may be subject to a minimum order value, eligible delivery locations, selected products, standard delivery or a specified promotional period. Any applicable conditions will be displayed during checkout or in the relevant promotional material.

7. Order Tracking

Where tracking is available, customers may receive a tracking number or delivery update through email, SMS, WhatsApp or another communication method provided with the order.

Tracking information may take some time to become active after the order has been handed to the courier. Customers who do not receive a delivery update within the communicated period may contact Jamil Optics at ccc@jamiloptics.com.

8. Customer Delivery Information

Customers are responsible for providing accurate and complete delivery information, including the recipient's full name, UAE mobile number, building or villa number, street name, area, Emirate, apartment or office number and any instructions reasonably required to locate the delivery address.

Jamil Optics will not be responsible for a delay or failed delivery resulting from incorrect, incomplete or outdated information provided by the customer.

Customers should contact Jamil Optics immediately if their delivery information needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

9. Delivery Attempts

The courier or delivery representative may contact the customer before or during delivery.

If delivery cannot be completed because the customer is unavailable, cannot be contacted, refuses delivery or has provided an incorrect or incomplete address, the courier may make another delivery attempt or return the order to Jamil Optics.

Additional delivery charges may apply if the order must be sent again for a reason attributable to the customer. If an order is returned after unsuccessful delivery attempts, Jamil Optics will contact the customer to arrange redelivery, collection or another appropriate resolution.

For prescription or customized products, refusing or failing to accept delivery does not automatically entitle the customer to cancel the order or receive a refund.

10. Receiving an Order

The customer or an authorized recipient may be required to provide the order number, present identification, sign or electronically confirm receipt, or provide a delivery-verification code.

Customers should inspect the external condition of the parcel before accepting it whenever reasonably possible.

Delivery to a family member, colleague, receptionist, building-security representative or another person present at the confirmed delivery address may be treated as completed delivery unless the customer has provided different written instructions that Jamil Optics has accepted.

11. Damaged, Incomplete or Incorrect Deliveries

Customers should inspect their order as soon as reasonably possible after delivery.

If a parcel or product is damaged, incomplete, defective or incorrect, the customer should contact ccc@jamiloptics.com promptly. The customer should provide their name, order or invoice number, a description of the issue and clear photographs or video of the product, external packaging, delivery label and any visible damage.

The customer should retain the product, original packaging, labels, accessories and delivery materials until the claim has been assessed.

If the issue is confirmed, Jamil Optics will provide an appropriate repair, replacement, correction or refund in accordance with our Refund, Return, Exchange and Cancellation Policy and applicable UAE law.

12. Lost Orders

If tracking information shows that an order has been delivered but the customer has not received it, the customer should first check with family members, colleagues, reception, building security and any location identified in the delivery confirmation.

The customer should then contact Jamil Optics promptly so that we can investigate the delivery with the courier.

If an order is confirmed as lost before delivery to the customer or an authorized recipient, Jamil Optics will arrange a replacement or refund, as appropriate, subject to product availability and applicable UAE law.

13. Delivery Delays

Delivery may occasionally be delayed by courier disruptions, supplier or laboratory delays, product shortages, prescription-verification issues, public holidays, severe weather, road closures, government restrictions, customs procedures or other circumstances beyond our reasonable control.

Jamil Optics will make reasonable efforts to notify the customer of a material delay using the contact information provided with the order.

If delivery is delayed to such an extent that the customer can no longer reasonably use the product for its intended purpose, the customer may contact us to request an appropriate resolution in accordance with applicable UAE law.

14. Split Shipments

Products included in the same order may be delivered separately because of product availability, prescription-production time, warehouse location or product type.

When an order is divided into multiple shipments, the customer may receive separate delivery notifications and the parcels may arrive on different dates. No additional shipping charge will be imposed because Jamil Optics has divided an order unless the charge was clearly disclosed and accepted when the order was placed.

15. Store Collection

Where store collection is offered, customers will be notified when their order is ready. Customers should not visit the selected store to collect an order until they receive confirmation that it is ready for collection.

The customer or authorized recipient may be required to provide the order confirmation, invoice number, identification or collection-verification code.

The order should be collected within the period communicated by Jamil Optics. If an order is not collected, we may contact the customer to arrange collection, delivery or another appropriate resolution.

Failure to collect a prescription or customized order does not automatically entitle the customer to cancel the order or receive a refund.

16. Contact Lenses and Sensitive Products

Contact lenses, contact-lens solutions and other hygiene-sensitive products will be packed and transported using reasonable handling procedures appropriate to their nature.

Customers should not use a product if its safety seal was broken before delivery, its packaging is materially damaged, it has expired, it appears contaminated or its specifications differ from the confirmed order.

The customer should contact Jamil Optics immediately if any such issue is identified and retain the product and packaging for assessment.

17. Promotional Delivery Offers

Free or discounted shipping promotions may be subject to a minimum purchase value, selected Emirates or delivery areas, eligible products, specified promotional dates and standard-delivery conditions.

If an order is partially cancelled or returned and the remaining order no longer satisfies the free-shipping requirement, the original standard delivery charge may be deducted from the eligible refund where this condition was clearly disclosed before purchase and is legally permitted.

18. Changes to an Order

Customers should submit any request to change a product, prescription, delivery address or delivery method as soon as possible.

Jamil Optics cannot guarantee that a requested change can be completed after an order has been processed, prescription production has started, lenses have been ordered, cut or fitted, or the order has been dispatched.

Additional charges and revised production or delivery estimates may apply to an approved change.

19. Ownership and Responsibility

Responsibility for the product remains with Jamil Optics until it has been delivered to the customer or an authorized recipient at the confirmed delivery address, except where otherwise permitted by applicable law.

The customer becomes responsible for the product after completed delivery.

20. International Orders

Where international shipping is expressly offered, delivery times will be estimates only and customs clearance may cause additional delays.

The recipient may be responsible for customs duties, import taxes, clearance charges and other local fees. Certain optical, healthcare or contact-lens products may be restricted in the destination country.

Customers are responsible for ensuring that the ordered products may legally be imported and used in their destination country. Duties, taxes and import charges will be the customer's responsibility unless Jamil Optics expressly states otherwise during checkout.

21. Changes to This Policy

Jamil Optics may update this Shipping and Delivery Policy from time to time. Any revised Policy will be published on this page together with the updated revision date.

The version in effect when an order was placed will generally apply to that order unless a later change is required by law or provides more favourable rights to the customer.